Attentive - Quick Response

7*24 hours after-sales service hotline, responding quickly to customer needs;

A service network built on multiple service sites across the country, providing professional technical support quickly.

Patience - Customer Training

Conduct end-user training, providing customers with professional and comprehensive on-site training, and conducting clinical application and maintenance training for hospital personnel;

Conduct agency dealer training to ensure good customer experience;

Provide flexible and convenient installation/operation training through videos and other forms.

Intimate - Personalized Service

Based on the actual needs of customers, strive to overcome limitations and realize more possibilities;

Regular patrols and targeted preventive maintenance of equipment, effectively reducing equipment failure rate and application risks, and extending equipment life;

Provide various maintenance methods such as on-site maintenance, shipment maintenance, return to factory maintenance, branch maintenance, etc., to reduce product maintenance costs and use risks according to customer needs and actual conditions.

Ingenuity - Professional Support

A team of nearly 100 after-sales engineers and technical experts who provide technical support;

Strictly follow the ISO9001 and ISO13485 quality management system specifications throughout the service.